Terms and Conditions 999myr – Platform Terms of Use You Need to Know

In this Terms and Conditions document, the following terms carry the meanings stated below unless the context requires otherwise:

• "Platform" refers to the website, mobile app, and all online services operated under the 999myr brand.
• "Member" or "Player" refers to any individual who has registered and holds an active account on the 999myr platform.
• "Company" or "We" refers to the 999myr platform operator and all related entities that operate this service.
• "Account" refers to the personal account registered by a member to access the 999myr platform services.
• "Balance" refers to the total funds available in a player's account at any given time, including cash and eligible bonus credits.
• "Bonus" refers to any credits, rewards, cashback, or other incentives granted by 999myr to members in accordance with the stipulated terms.
• "Rollover" or "Wagering Requirement" refers to the number of times the bonus amount must be wagered before a withdrawal is permitted.
• "KYC" (Know Your Customer) refers to the identity verification process required to ensure all members are genuine individuals eligible to use the platform.

Use of the 999myr platform is subject to the following eligibility requirements. 999myr reserves the right to request proof of eligibility at any time and to suspend or close accounts that do not meet these requirements.

• You must be at least 18 years of age at the time of registration and during use of the platform.
• You must register under your own name with information that is true, accurate, and current.
• You must have full legal capacity to enter into a binding agreement in your jurisdiction.
• Use of the 999myr platform does not violate any local laws or regulations applicable to you.
• You are not currently listed on an active self-exclusion register on any related gambling platform.
• You are not registering on behalf of another person or using another person's identity.

999myr enforces a strict anti-fraud policy. Any individual found to have provided false information during registration or the KYC process may have their account closed without notice and their funds forfeited with no right of appeal.

The registration process at 999myr is designed to be simple and fast, though we require accurate information to ensure the security of all our members.

• Each player is only permitted to hold one (1) active account only. Holding multiple accounts is a serious violation of these terms.
• Information provided during registration – including full name, date of birth, phone number, and email address – must be your actual details.
• You are responsible for keeping your account information up to date should any changes occur.
• Your account password is your sole responsibility. Use a combination of uppercase letters, lowercase letters, numbers, and symbols for a strong password.
• Do not share your login credentials with anyone, including family members or friends.
• Any activity that occurs under your account is your responsibility, unless you have promptly reported unauthorized access to 999myr.

The KYC verification process will be conducted when you submit your first withdrawal request or when account activity requires further verification. Required documents may include a national identity card, recent bank statement, and proof of address. KYC verification is typically completed within 24 business hours.

999myr supports a variety of payment methods suited for users in Malaysia. All transactions are processed in Malaysian Ringgit (MYR) with no additional fees on our end.

Accepted Deposit Methods:

• DuitNow Transfer and DuitNow QR
• FPX (supporting more than 20 local Malaysian banks)
• Touch 'n Go eWallet, GrabPay and Boost
• Internet banking

Withdrawal Policy:

• Withdrawals are only permitted to a bank account or e-wallet registered in your own name – matching the name registered on your 999myr account.
• The minimum withdrawal limit is RM 30.00 per transaction.
• Withdrawals that have completed KYC verification are processed within less than 30 minutes, including on weekends and public holidays.
• 999myr reserves the right to carry out additional security checks on withdrawals exceeding certain limits, which may require a longer processing time.
• All deposits received must be wagered at least one (1) time before a withdrawal is permitted, to prevent money laundering.

999myr offers a wide range of attractive bonuses and promotions to our members. All offers are subject to specific terms stated alongside each promotion. General terms applicable to all bonuses are as follows:

• Each bonus has a rollover requirement that must be met before a withdrawal is permitted. Rollover requirements typically range from 1x to 20x depending on the bonus type.
• The welcome bonus can only be claimed once only by each new player and may not be combined with other promotions unless explicitly stated.
• 999myr reserves the right to void bonuses and any winnings obtained using those bonuses if there is evidence of abuse, including the use of multiple accounts or wagering strategies intended to unfairly satisfy rollover requirements.
• The maximum betting limit while a bonus is active is RM 20.00 per round/bet unless otherwise stated in the relevant promotion's terms.
• Unused bonuses that expire within their validity period will be automatically forfeited without any compensation.
• Games that contribute towards rollover fulfilment may vary between promotions – please review the terms of each promotion carefully.

The 999myr VIP Loyalty Programme rewards active players based on their cumulative wagering volume. VIP members enjoy higher withdrawal limits, exclusive bonuses, priority service from the support team, and invitations to special events. Full VIP programme terms are available on our Promotions page.

All games and wagering activities on the 999myr platform are conducted in accordance with established rules. Players are responsible for understanding the rules of each game before participating.

• All game results are final once a round or wager is completed. No appeals may be made on the basis of misunderstanding the game rules.
• In the event of a technical disruption during an active game, 999myr will restore the wager to its last valid state based on our server records.
• The use of automated software (bots), third-party tools, or any other methods that provide an unfair advantage is strictly prohibited.
• Winnings obtained through software bugs or obvious system errors will not be recognised, and 999myr reserves the right to void the relevant transactions.
• For Live Casino games, the dealer's decision is final and subject to the game rules administered by the licensed software provider.
• Minimum and maximum wagering limits for each game are displayed within the respective game interface.

999myr partners with licensed international game software providers and uses Random Number Generator (RNG) technology that has been certified and independently audited by accredited third-party bodies. This ensures every game outcome is completely random and cannot be manipulated by any party.

To ensure a safe and enjoyable experience for all members, 999myr sets conduct standards that all players must observe. The following activities are strictly prohibited:

• Registering or using multiple accounts (multi-accounting) to obtain bonuses or unfair advantages.
• Colluding with other players to manipulate game outcomes or cheat the system (collusion).
• Using the 999myr platform for money laundering or any other illegal financial activity.
• Threatening, harassing, or behaving rudely towards other players or the 999myr support team.
• Reproducing, copying, or using any content, logos, or branding of 999myr without written permission.
• Using false information, another person's identity, or fraudulent documents during KYC or any verification process.
• Exploiting any technical vulnerabilities or system errors for personal gain.

There are two circumstances under which a 999myr account may be closed or suspended — at the member's own request, or by action of 999myr.

Closure at Member's Request:

• You may request account closure at any time by contacting the 999myr support team.
• Any remaining balance after the applicable rollover requirement has been met will be credited back to you within 3 business days.
• Players who choose self-exclusion may do so through their account settings or by contacting customer support.

Closure by 999myr Action:

• 999myr reserves the right to suspend or close accounts without prior notice if a terms violation, fraudulent activity, or security risk is identified.
• For cases involving fraud or serious violations, all balances including winnings may be forfeited and will not be returned.
• For account closures due to purely technical or operational reasons (not violations), any valid balance will be returned to the player.

The 999myr platform is provided "as is" and 999myr makes no express or implied warranties or representations regarding:

• Uninterrupted platform availability – although we strive to maintain uptime exceeding 99.9%.
• The suitability of the platform for any purpose other than the stated entertainment and betting purposes.
• The accuracy of third-party information that may be displayed on our platform.

999myr shall not be liable for any losses arising from:

• Service disruptions caused by factors beyond our control, including third-party infrastructure failures, cyberattacks, or natural disasters.
• Betting decisions made by players based on third-party information or strategies.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

999myr takes the protection of all members' personal data seriously. The collection, use, and storage of your personal information is governed by our separate Privacy Policy, which forms part of this agreement.

• Your personal information is collected for the purposes of account registration, KYC verification, transaction processing, and customer support.
• 999myr uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• We will not sell or disclose your personal information to third parties without your consent, except as required by law.
• You have the right to request access to the personal information we hold about you and to request corrections if there are any errors.

For full details on how we handle your personal data, please refer to our Privacy Policy in full.

999myr reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Such amendments will take effect immediately upon being published on our platform.

• Notices of material amendments will be sent to members via their registered email or in-platform notifications.
• Continued use of the 999myr platform after amendments are published will be considered your acceptance of the revised terms.
• If you disagree with any amendment, you have the right to close your account and withdraw your eligible balance.
• The last updated date will always be displayed at the top of this document for your reference.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or relating to the use of the 999myr platform will be resolved through the following process:

• Stage 1 – Internal Resolution: All complaints must first be submitted to the 999myr customer support team. We are committed to resolving complaints within 5 business days.
• Stage 2 – Mediation: If a complaint cannot be resolved internally, both parties agree to engage a neutral third-party mediation service.
• Stage 3 – Arbitration: Disputes that cannot be resolved through mediation will be referred to binding arbitration in accordance with the agreed rules.

You agree that any claim against 999myr must be filed within one (1) year from the date of the incident giving rise to the claim. Claims filed after this period will not be considered.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be severed without affecting the validity of the remaining provisions in this document.