At 999myr, we believe that online gaming should be an enjoyable and controlled form of entertainment. We provide a range of tools and support resources so every member can enjoy their gaming experience without compromising their health, finances, or social relationships.
Our Core Principles
Entertainment, Not Dependency
Gaming should be a choice for entertainment, not a source of income or an escape from problems.
Play Within Your Means
Only play with money you can afford to lose. Never play with borrowed money.
Manage Your Time Wisely
Set a daily play time limit to ensure gaming does not interfere with your daily responsibilities.
Protecting Vulnerable Individuals
The 999myr platform is only for individuals aged 18 and above. We have a strict age verification system in place.
999myr equips every member with easy-to-use self-control tools, allowing you to set limits according to your own needs and comfort level.
Set a daily, weekly, or monthly deposit limit to match your budget. Once the limit is set, our system will automatically block any deposit that exceeds it within the selected period.
You can set a maximum time limit for each gaming session. The system will send a reminder when the time limit is approaching, and automatically log you out once the time limit expires.
Set the maximum loss amount you are willing to bear within a given period. Once this limit is reached, your account will be temporarily blocked from placing additional wagers for that period.
If you feel you need a short break, use the Self-Break feature to temporarily block access to your account – whether for 24 hours, 7 days, or 30 days, according to your preference.
For more serious cases, the Self-Exclusion feature allows you to block your account permanently or for an extended period (minimum 6 months up to 5 years). This is the ultimate measure to protect yourself.
You have the right to opt out of all promotional notifications or bonus offers that may tempt you to play more. Disable promotional notifications at any time through your account settings.
Problem gambling can happen to anyone. Recognising the early signs is the first step to getting help. Review this list honestly and carefully.
If you identify three or more of the signs below in yourself, we strongly encourage you to contact the 999myr support team or a professional assistance agency immediately.
Acknowledging a problem is a sign of strength, not weakness. The 999myr support team is ready to help without any judgment.
You regularly play using money that should be used for essential needs such as rent, bills, food, or debt repayments. You may also be borrowing money to continue playing.
You continue playing in hopes of recovering money you have lost, and the losses usually keep growing. This pattern is known as "chasing losses" and is a serious warning sign of a gambling problem.
You lie or hide your gaming activity from family members, friends, or loved ones out of shame or fear of their reaction.
You have tried multiple times to cut down or stop playing but failed. You feel restless, irritable, or stressed when trying to abstain from playing.
Gaming takes priority over work, family, studies, or social activities. Personal relationships begin to suffer due to time and money spent on playing.
You play to escape stress, anxiety, depression, or everyday life problems. Gaming becomes a coping mechanism for emotional issues rather than simply a form of entertainment.
999myr is more than just a betting platform – we are a gaming partner that genuinely cares about every member's well-being. We believe our responsibility goes beyond providing fair and safe games. We are equally committed to ensuring every member plays in a healthy state – emotionally, mentally, and financially.
Our Responsible Gaming policy is built on three core pillars: Prevention, Early Intervention and Ongoing Support. We proactively monitor members' play patterns and will reach out to those showing signs of risky play, even without any complaint from the member themselves.
All 999myr support staff have undergone specialised training in responsible gaming and are equipped with the knowledge to assist members who need support. We work closely with mental health organisations and local gambling assistance agencies to ensure our members have access to the best available resources.
999myr fully complies with the responsible gaming guidelines set by the relevant regulatory bodies. We continuously update our policies and tools in line with global industry best practices.
We also ensure that all 999myr marketing communications and promotions do not target individuals vulnerable to gambling problems, and do not use messaging that could be misconstrued as a guarantee of wins or a solution to financial difficulties. Gaming is entertainment – and we will always communicate that message clearly to all our members.
All 999myr self-control tools are directly accessible through the Account Settings after logging in. Here is a quick guide to activating each tool:
If you experience any difficulty activating the self-control tools or require immediate assistance, please contact our support team via the in-platform 24/7 live chat. They will help you activate limits or exclusions right away.
999myr maintains a zero-tolerance policy towards participation by individuals under the age of 18. All registration processes require strict age verification through valid identification document checks.
If it is proven that an account was registered by an individual under the age of 18, the account will be terminated immediately and all balances returned to the rightful owner with no charges or deductions.
Answer the questions below honestly. This is not a medical diagnostic test, but it can help you assess your own gaming habits. If you answer "Yes" to three or more questions, we strongly encourage you to speak with our support team.
Have you ever felt the need to gamble with increasing amounts of money to get the same level of excitement?
Have you ever tried to cut back or stop gambling but were unable to do so?
Do you frequently think about gaming – whether reliving past experiences, planning future gambling sessions, or thinking of ways to get more money to play?
Have you ever gambled to escape from problems or to relieve uncomfortable feelings such as guilt, depression, or anxiety?
Have you ever lied to family members or loved ones about how much you are involved in gambling?
Have you ever risked or lost an important relationship, job, or educational opportunity due to gambling?
Have you ever relied on others for money to resolve a financial crisis caused by gambling?
Do you feel anxious, irritable, or restless when trying to cut down or stop gambling?
The questions above are adapted from diagnostic criteria used by international mental health professionals. If you are concerned about your answers, take the first step by contacting the 999myr support team – we are here to help, not to judge.
If you or someone you know is experiencing issues related to gambling, there are various professional support resources available to help. 999myr actively collaborates with the following organisations:
Provides emotional support to individuals experiencing stress, depression, or crisis. The helpline is available 24 hours a day, 7 days a week for confidential conversations.
Lists certified counsellors across Malaysia who specialise in gambling addiction and related issues. Counselling sessions are available in person or online.
Provides free financial counselling to individuals struggling with debt management due to gambling. AKPK can help you restructure your personal finances.
The 999myr support team is ready to help you activate limits, take a cool-off, or self-exclude at any time. Contact us via the in-platform live chat for immediate and confidential assistance.
Remember: seeking help is a sign of courage, not weakness. Many people have successfully overcome gambling problems with the right help and ongoing support. You do not have to go through it alone.
999myr always puts our members' well-being first. With comprehensive self-control tools, 24/7 support, and a full commitment to responsible gaming, you can enjoy every game with peace of mind and confidence.